The application fully supports the on-site online and offline service, so all data can be recorded on site and important pieces of information will not be lost anymore.
Under the Service category of the application’s main menu, the service person can access „My Service Tasks” sorted by due date or priority.
Documenting the selected service task takes only a couple of minutes.
After examining the disabled service item the service person can immediately fill in the fault code and the resolution code fields. The replacement item can be selected easily with the barcode or QR scanner, and the applied items can be effortlessly entered.
At the end of the service process the working hours can be recorded with one click.
The photo of the repaired result can be stored with the application.
The completed service item worksheet can be previewed in PDF or Excel and printed format that the customer can approve on-site. If there is no printer nearby, the customer’s signature can be captured in digital format as well.
The application also takes advantages of the features of the phone. It is possible to start calls and send emails directly from the application, and the integrated map helps you with planning the route.